June 27, 2011 • 12:31 pm 0
Companies seeking out social media professionals to help promote their brand and guard against the increasing trend of social media gaffes.
From article…
Now, companies and nonprofits across the Web are paying closer attention to their social media presence, and defining roles and tasks for their employees. Worried about public relations gaffes and embarrassing tweets, many are crafting social media policies for their employees.
June 27, 2011 • 12:24 pm 0
This article covers basic questions we should all be asking ourselves as we determine our own social media personal policies.
From Article…
Can I poke my boss? Should I be talking bad about a friend over email? What if my mom sees that Facebook update? Could tweeting lewd photographs of myself affect my political career?
via Think before you Tweet: What Weiner teaches us about oversharing online.
Filed under: Etiquette, Personal Life, Workplace
June 13, 2011 • 11:21 am 0
Add Russell Crowe to the long list of celebrities that go a little too far with their comments in a public forum. Their comments get taken out of context. In this case… the “joke” didn’t come through. He seems to be pretty serious on his opinion of Male Circumcision. Enough to call someone a “moron”.
From article…
Some of Crowe’s remarks included, “Circumcision is barbaric and stupid. Who are you to correct nature? Is it real that GOD requires a donation of foreskin? Babies are perfect,” Crowe also tweeted: “I love my Jewish friends, I love the apples and the honey and the funny little hats but stop cutting yr babies.”
via Crowe Eats Crow: Latest Twitter Gaffe from Russell on Anti-circumcision, Abortion.
Filed under: Etiquette, Impulsive, Pop Culture & Media
June 13, 2011 • 3:17 am 0
Good advice from Scott Gerber about how to handle a customer service problem in the Social Media world. He correctly points out that you should address online complaints online and admit to mistakes. Be transparent while you seek out your communities advice on how to fix it.
From the article…
Take your case online to control the spin of your detractors. Start by admitting your failures and then ask your community for suggestions of how you could make it up to them via a poll, survey or forum. Let them drive the conversation and tell you what they want, rather than you decide on any-old arbitrary offer.
via How to Fix a Customer-Service Flub – WSJ.com.
Filed under: Etiquette, Unintended Sharing, Workplace
June 13, 2011 • 3:09 am 0
From the article…
It’s not just lawmakers who have to worry about social media. The American Society of News Editors pines to control the tweeting, Facebooking hordes of journalists who can be at their best or worst running rampant online. The organization has issued a “best practices” guide for press use of social media, a situation often fraught with peril.
The group’s 10 edicts: “Traditional ethics rules still apply online. Assume everything you write online will become public. Use social media to engage with readers, but professionally. Break news on your website, not on Twitter. Beware of perceptions. Independently authenticate anything found on a social networking site. Always identify yourself as a journalist. Social networks are tools not toys. Be transparent and admit when you’re wrong online. Keep internal deliberations confidential.”
via Inside the beltway – Washington Times.
Filed under: Etiquette, Pop Culture & Media, Workplace
June 13, 2011 • 2:43 am 0
Richard Nixon mistakenly kept audio recordings of all the activity in the Oval Office. This ultimately led to his own embarrassing demise. Today Social Media basically has the same “transcribing” effect on modern politicians, with or without the public official’s knowledge.
With the release of Sarah Palin’s e-mails from her time as Governer the new standard expectation is that all communications will come to light to be examined by the masses. Social Media is forcing transparancey in public office – whether they like it or not.
Read more of this article by David Carr
Same Gaffes, but Now on Twitter – NYTimes.com.
Filed under: Naive, Political, Unintended Sharing
June 13, 2011 • 1:36 am 0
Article breaks down workplace etiquette gaffes and some “whoops” gaffes among business executives. Eye opening numbers considering executives should be setting the example for the rest of the staff.
From the article…
Gadget gaffes: 51% of chief information officers said they’ve seen increased instances of poor etiquette due to the more frequent use of mobile electronic devices in the workplace.
The takeaway: Be discreet. Your behavior doesn’t go unnoticed. Those who continually fiddle with their smartphones and Bluetooth headsets are sending the wrong message. By appearing distracted, you’re essentially telling the co-workers, customers or clients in your presence that you’re uninterested in what they have to say. Use sound judgment by remaining aware of your surroundings when making and taking calls.
Meeting etiquette missteps: Some 45 % of executives confessed that they frequently do other things, such as answer e-mail or surf the Internet, during conference calls.
The takeaway: Misguided multitasking occurs at all levels, but it’s rude no matter who does it. Whether you’re attending an in-person powwow or connecting with others remotely, it’s best to turn off the beloved BlackBerry. If you’re expecting a truly critical call or e-mail that you must respond to immediately, use the vibrate mode and give the meeting facilitator a heads-up that you may need to excuse yourself.
Send button slip-ups: 78% of executives admitted to sending someone the wrong e-mail or copying a colleague on a message without intending to. One survey respondent offered this gem: “I once sent a job offer to the wrong person.”
The takeaway: Given the tremendous number of e-mails most professionals send, it’s reasonable to expect that a few will go astray. You can, however, minimize the likelihood of committing major mistakes by simply slowing down. Make sure your messages (and subject lines) are crystal clear, and double check your recipient list and the names of any files you’ve attached. Only after running through this checklist should you hit “send.”
Friending follies: Of bosses surveyed, 57% are uncomfortable being friended on Facebook by the people they manage; 47% don’t even like connecting with co-workers.
